Today’s managers are under a lot of pressure. When it’s a constant strain to get work done, it’s easy to have a short fuse. When expectations aren’t met, the brain short-circuits to judgment and reaction. This is exactly the opposite of what your employees need. In healthy workplace cultures, leaders know how to balance accountability for results with empathy. One way to do this is to aim for reflection instead of reaction. These six questions will help managers revisit their expectations and make sure they’re centering empathy in their attempts to encourage performance.
“They’re just not doing their job,” grumbled an executive in a group one of us (Amii) was recently facilitating. She was resentful over what she viewed as a lack of productivity on her team.
Being a leader has always been challenging, but manager stress and burnout is rising: A November 2021 Gallup survey found that 35% of people managers reported feeling burned out…
This article was written by Amii Barnard-Bahn and originally published on hbr.org