Twitter moderators turn to automation amid a reported surge in hate speech

Elon Musk’s Twitter is leaning heavily on automation to moderate content according to the company’s new head of trust and safety, amid a reported surge in hate speech on the social media platform.

Ella Irwin has told the Reuters news agency that Musk, who acquired the company in October, was focused on using automation more, arguing that Twitter had in the past erred on the side of using time and labour-intensive human reviews of harmful content.

“He’s encouraged the team to take more risks, move fast, get the platform safe,” she said.

On child safety Irwin said Twitter had shifted toward automatically taking down tweets reported by trusted figures with a track record of accurately flagging harmful posts.

Twitter is also more aggressively restricting abuse-prone hashtags and search results in areas including child exploitation, regardless of potential impacts on “benign uses” of those terms, she said.

“The biggest thing that’s changed is the team is fully empowered to…

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This article was written by Reuters and originally published on