To Retain Your Best Employees, Invest in Your Best Managers

You may recall the iconic 2013 Gallup study that found that people don’t leave companies, they leave managers. While that research was conducted almost 10 years ago, the adage holds up today.

Over the last few years, I’ve been consulting with companies on how to “bring their human” to the world of hybrid work, which helped me begin to see how important managers are. More recently, in working on a book about retaining talent in today’s workplace, I’ve had the opportunity to talk with many company leaders about how they view managers.

What I’ve learned is that managers are really having a moment. Between the Great Resignation, a lingering pandemic, employees demanding flexibility, skyrocketing mental health challenges, a looming recession, and general uncertainty, more and more employees are turning to their direct supervisors for direction and support.

The data bears that out. A recent poll at Salesforce revealed this important insight: “While…

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This article was written by Erica Keswin and originally published on