AMY BERNSTEIN: You’re listening to Women at Work from Harvard Business Review. I’m Amy Bernstein and I am sitting on a stage at Harvard Business School with Amy Gallo.
AMY GALLO: Hi.
AMY BERNSTEIN: We’re here to celebrate her new book called Getting Along: How to Work with Anyone (Even Difficult People).
AMY GALLO: I so appreciate you leading this celebration, Amy B.
AMY BERNSTEIN: I am so happy to be doing this today with you. We’re going to have an audience who should start arriving in a few minutes.
AMY GALLO: And we’re going to go walk around and chat with some of them and then we’ll start the show.
AMY BERNSTEIN: Amy, are you ready to tell us about different types of difficult people?
AMY GALLO: Sure am.
AMY BERNSTEIN: And why they act the way they do?
AMY GALLO: Yep.
AMY BERNSTEIN: And how we can nudge them into being more civil and collaborative?
AMY GALLO: Totally.
AMY BERNSTEIN: And give on the spot advice to audience members?