After a controversial tax policy that created ten days of market carnage, the newly-appointed British Prime Minister claimed, “It was a decision the Chancellor made.”
These seven words showed the world in technicolor how not to communicate in a leadership crisis.
Admitting mistakes isn’t easy for anyone, whether you’re an executive, business owner or hold a high-profile position where 67 million citizens are struggling with a cost-of-living crisis. But few communications experts ever advocate throwing a colleague under a bus.
The context is essential to consider. Relatively-unknown British MP Liz Truss succeeded Boris Johnson after his fall from power. Two days later, Thrust into the global spotlight, an audience of billions watched Truss hob-nob with world leaders and make a speech at Queen Elizabeth II’s funeral. Promptly after that, a landmark budget was rolled out, giving tax cuts to the rich.
This policy signaled an error of massive proportions. It sunk sterling, cratered the…
This article was written by Nuala Walsh and originally published on www.inc.com