AI Isn’t Ready to Make Unsupervised Decisions

Artificial intelligence is designed to assist with decision-making when the data, parameters, and variables involved are beyond human comprehension. For the most part, AI systems make the right decisions given the constraints. However, AI notoriously fails in capturing or responding to intangible human factors that go into real-life decision-making — the ethical, moral, and other human considerations that guide the course of business, life, and society at large.

Consider the “trolley problem” — a hypothetical social scenario, formulated long before AI came into being, in which a decision has to be made whether to alter the route of an out-of-control streetcar heading towards a disaster zone. The decision that needs to be made — in a split second — is whether to switch from the original track where the streetcar may kill several people tied to the track, to an alternative track where, presumably, a single person would die.

While there are many other…

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This article was written by Joe McKendrick and originally published on hbr.org