Cryptocurrency titan Crypto.com is waging a protracted legal battle against an Australian woman, and some of her relatives, over about $7.2 million that the company accidentally deposited in her account more than a year ago. In what sounds more like the plot of a movie than a real-life occurrence, Crypto.com is fighting–many months after the fact–to recover the funds, which have now been spread among multiple people in different countries.
To say that Crypto.com is a victim of its own errors would be an understatement. Rarely has a company of any size shot itself in the foot with such perfect aim. There are multiple lessons here for every business leader. Here’s a look at just some of what Crypto.com got wrong.
Someone made a typo that started it all.
Back in May 2021, Crypto.com owed a refund of $100 Australian dollars (AUD), or about $68, to a woman named Thevamanogari Manivel. According to press reports, a Crypto.com employee inadvertently entered an account number into…
This article was written by Minda Zetlin and originally published on www.inc.com